IT That Works as Hard as Your Practice Does
From day-to-day helpdesk to enterprise-grade disaster recovery, every service we provide is engineered around one outcome: your operations never stop.
Everything Your Infrastructure Needs
Three pillars. Total coverage.
Managed IT Services
Your entire IT environment — proactively monitored, maintained, and supported by engineers who already know your systems. We eliminate problems before your staff ever feels them.
Helpdesk & Remote Support
Unlimited remote support tickets handled by certified engineers — average response under 15 minutes.
On-Site Field Engineering
Scheduled and emergency on-site visits across Puerto Rico. Hardware repairs, installations, and hands-on troubleshooting.
Proactive Monitoring (RMM)
Every endpoint, server, and network device watched in real time. Issues are caught and resolved before they become outages.
Patch Management
Automated OS and software patching across your fleet, scheduled to minimize disruption and eliminate vulnerability windows.
Device Lifecycle Management
Procurement, provisioning, asset tracking, and end-of-life replacement planning for all workstations and hardware.
IT Asset Inventory
A complete, up-to-date map of every device, software license, and config in your environment — always audit-ready.
Cybersecurity Defense
Healthcare is the #1 ransomware target. We deploy a layered defense stack — EDR, SOC, email security, and zero-trust — so threats are stopped before they touch your data.
EDR / MDR
CrowdStrike-powered endpoint protection with 24/7 threat hunting and automated isolation.
SOC Monitoring
Round-the-clock Security Operations Center with SIEM correlation and expert triage.
Email Security
AI-powered filtering that blocks phishing, BEC, and malicious attachments before delivery.
HIPAA Security
Risk assessments, technical safeguard implementation, and audit-ready documentation.
Zero-Trust & MFA
Identity-first architecture — no user or device trusted by default, with full MFA enforcement.
Vulnerability Management
Continuous scanning, CVSS-scored prioritization, and patch SLA enforcement across all assets.
Backup & Disaster Recovery
Ransomware-proof immutable backups with tested recovery procedures. When the worst happens, you're back online in minutes — not days — with zero data loss.
Immutable Backup Repositories
Write-once backup storage that ransomware cannot encrypt, delete, or modify — even with admin credentials.
Off-Site & Cloud Replication
Geographically redundant copies ensure your data survives local disasters, power events, and hardware failures.
Automated DR Testing
Monthly automated recovery tests verify your backups actually restore. No surprises when it counts.
Defined RTO / RPO
Contractual Recovery Time and Recovery Point Objectives — we commit to specific restore windows in writing.
DR Runbook & Documentation
Step-by-step recovery playbooks for every failure scenario, kept current and accessible when your team needs them most.
Emergency Recovery Response
Guaranteed 1-hour response for active ransomware or data-loss events — we execute the recovery, not just advise.
Complete the Stack
Specialized solutions that complement your core IT infrastructure.
Network Infrastructure
Structured cabling, enterprise Wi-Fi design, firewall management, SD-WAN deployment, and VLAN segmentation for secure, high-performance networks.
Cloud Services
Microsoft 365 and Azure administration, AWS deployments, and full cloud migration planning with zero-downtime cutovers for production environments.
vCIO & IT Consulting
Strategic IT leadership on demand. Technology roadmaps, budget planning, vendor management, and board-level reporting without the cost of a full-time CIO.
EMR / EHR Integration
Secure connectivity and support for major EMR/EHR platforms — eClinicalWorks, Epic, Athenahealth — including interface configuration and HL7 troubleshooting.
PACS & Imaging Networks
High-throughput network architecture for DICOM imaging workflows. Storage design, PACS server management, and radiologist workstation optimization.
VoIP & Communications
Hosted VoIP systems, unified communications, and secure fax solutions fully integrated with your clinical workflows and HIPAA requirements.
No Contracts That Lock You In. Just Results That Keep You Here.
We believe the best client relationship is one where you stay because the service is exceptional — not because the exit clause is expensive.
Flat monthly pricing
Predictable costs with no surprise invoices for normal support activity.
Dedicated account engineer
One engineer who knows your environment — not a rotating help desk queue.
Monthly reporting
Plain-language reports on system health, incidents resolved, patch status, and security posture.
Scalable as you grow
Adding a location, 20 users, or a new EMR system? We scale with you — no re-negotiating from scratch.
Typical Onboarding Timeline
Day 1 — Discovery Call
Free assessment to map your environment, identify risks, and confirm scope.
Week 1 — Proposal & Sign-off
Plain-language service agreement with clear deliverables, SLAs, and pricing.
Weeks 2–3 — Deployment
Agents deployed, monitoring configured, backups initiated, security stack activated.
Week 4 — Fully Managed
24/7 monitoring live, your dedicated engineer introduced, first monthly report scheduled.
Ready to Hand Off the IT Headaches?
Start with a free, no-obligation assessment. We'll show you exactly what we'd do and what it would cost — before you sign anything.
No obligation. No pressure. Just clarity.